Refund & Return Policy
At Avid Honey, operated by Avid Ventures LLC, we take immense pride in the purity, artisanal craftsmanship, and exquisite quality of our single-varietal honeys. We want every customer to be thoroughly delighted with their purchase.
30-Day Honey Satisfaction Guarantee
If you are unsatisfied with your honey selection for any reason, you may request a refund or store credit within 30 days of receiving your delivery. Because honey is an ingestible food item, opened jars do not need to be physically returned to our warehouse for sanitary reasons.
Damaged or Defective Shipments
Although we package all glass jars with multi-layer protective cushioning, courier mishandling can occasionally occur. If your jar arrives cracked, broken, or with a broken hermetic seal:
- Take 1-2 clear photographs of the broken jar and outer shipping carton.
- Email the photographs along with your Order ID (e.g. AH-892102) to [email protected] within 7 days of package delivery.
- Our concierge team will immediately dispatch a complimentary replacement jar via Priority Mail at zero cost to you, or issue a 100% full refund.
How Refunds Are Issued
Because our checkout process is conducted directly through Cash App, all approved monetary refunds are processed directly back to your original Cash App Cashtag within 24 business hours of approval.
Cancellation Policy
If you need to modify or cancel your order prior to shipment, please reach out to our concierge immediately at (443) 415-4063 or email [email protected]. Once a shipping tracking label has been generated and handed to the postal carrier, the standard 30-day refund protocol applies.
Customer Support
- Avid Ventures LLC • Florida, USA
- Email: [email protected]
- Phone: (443) 415-4063